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Question: What do I do when my Liability Payments calculate $0 when I know there is an amount due?
Answer: Start by looking at the Verification Report for the payment:
- In "Manage Liabilities", go through the first 3 Steps to calculate the amount due. DO NOT click "Calculate Amount Due".
- Click on "Verify" on the top tool bar, this will bring up a Verification Report for the payment period.
- Any payments recorded into the program and being applied to this period will show on the right side under "Deposits" by date and amount. The left side of the report will show all paydays for the period by date and amount.
- Chances are:
- There is a payment that was never made and needs to deleted from the program or;
- There is a payment that should be applied to another period.
To Delete a Payment:
- In the "Manage Liabilities" screen, click on "View Register" on the top tool bar.
- Locate and select the payment in the register listing to be deleted.
- Click the "Delete Entry" button and in the pop up warning box confirm you wish to delete it.
- Close the register and reprocess the payment.
To Apply a Payment to a Different Period:
- In the "Manage Liabilities" screen, click on "View Register" on the top tool bar.
- Locate and select the payment in the register listing and double click on it to open the payment.
- Across the bottom of the window, change the period that the payment is for. For example change it to "1st Qtr 20XX", and click "OK".
- Close the register and reprocess the payment.
