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• Correcting "Error: This Employee has been encrypted with a different Customer Number."

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Question: How do I correct the error, "This Employee has been encrypted with a different Customer Number."?

Answer: To correct the employee encryption error in your payroll program, follow the instructions below.

• Go to the "Aatrix" menu in the upper left corner next to the Apple and select "About Payroll".

• Click on "Subscription Details".

• In the next window, click on the word "Customer" in Customer Number. 

• When asked if you want to reset the "Employee Encryption", click "Yes".

• Quit out of the program and reopen it.

• Verify that you no longer receive the error message for the employee.

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