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Firewall Information
Many programs can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or the program to not run properly.
Firewalls often need to have access allowed through specific ports. The Updater (Updater.exe) uses standard HTTPS port 443 to access the site https://secureupdates.aatrix.com/ or HTTP port 80 to access the site http://updates.aatrix.com/. The Firewall must also allow password-protected encrypted zip files.
The eFiling & Web service components use HTTPS on port 443 to access the following sites:
Sometimes firewalls have tighter restrictions and only allow access to these ports to specific domains. By allowing access to aatrix.com, you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs.
Before Installing your Program
It is critical that you do the following before installing your program:
- Turn ON your firewall software.
- Turn ON firewall alerts.
- If prompted by your firewall, read the dialog carefully and “Allow” or “Unblock” safe files.
Some firewalls may prompt you to allow additional files. You must allow these additional files as well.
Already Installed Programs
If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTPS on port 443 to https://secureupdates.aatrix.com/ or HTTP on port 80 to http://updates.aatrix.com/ and to allow encrypted zip files.
- AATRIXFORMS.EXE
- UPDATER.EXE
- UPDATER2.EXE
For eFiling & web service connections, allow the following files to run using HTTPS on port 443 to https://efile.aatrix.com,
https://efileserver.aatrix.com, https://efilereceiver.aatrix.com, and https://w2status.aatrix.com.
TLS 1.2 in Advanced Settings of Internet Explorer must be enabled to eFile.
Note: Internet Explorer may need to be updated to enable TLS 1.2.
- BUILDER.EXE
- VIEWER.EXE
- ACAPREPARER.EXE
- CBUILDER.EXE
Proxy Server Information
If you have a proxy server, you will be required to configure applications to allow access to the Internet. During the update process, when an Internet connection problem occurs, the error dialog will have a Settings button to configure the proxy server settings. These settings are saved and will be used during subsequent Internet connections.
Note: Your payroll or accounting application may have also required proxy server settings to allow Internet connections. If the proxy settings are not included when starting the Aatrix process, you will also need to configure the proxy server settings in Aatrix.
After clicking Settings in the Internet Problem dialog, you can enter your proxy server settings.
You can select the checkbox for either a proxy server or firewall and then enter all criteria below each checkbox. Each item is described below:
|
Criteria |
Description |
|
Proxy Server |
Specify the server address for the proxy |
|
Proxy Port |
Specify the port for the proxy |
|
Proxy Username |
Specify the username for the proxy |
|
Proxy Password |
Specify the password for the proxy |
|
Firewall Host |
Specify the host address for the firewall |
|
Firewall Port |
Specify the port for the firewall |
|
Firewall Type |
Specify the type of firewall |
|
Firewall Username |
Specify the username for the firewall |
|
Firewall Password |
Specify the password for the firewall |
Permission Information
If you do not have adequate permission to certain file directories, you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of each operating system's directories that need adequate read/write/modify permissions to run Aatrix properly. All of the following directories must not be set as hidden.
Company Folder
This location varies depending on the payroll or accounting application and may be unique to the computer or network configuration.
Aatrix Program Files
This location varies depending on the payroll or accounting application and may be unique to the computer or network configuration.
AppData
|
Windows 8 / |
C:\Users\%UserName%\AppData\Roaming\Aatrix Software\Aatrix Forms\ |
ProgramData
|
Windows 8 / |
C:\ProgramData\Aatrix Software\Aatrix Forms\ |
LocalAppData
|
Windows 8 / |
C:\Users\%UserName%\AppData\Local\Aatrix Software\Aatrix Forms\ |
TempFolder
|
Windows 8 / |
C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\ |
