• Knowledgebase
• Mac
• Error Messages
• Correcting "Error: Aatrix folder missing from Documents."

Search Our Knowledgebase (Mac)

Question: How do I correct the error, "Aatrix folder missing from Documents."?

Answer: The Aatrix Top Pay/Ultimate/Paycheck folder in your Documents folder contains your company information and Tax Tables along with other items necessary to run the program. 

NOTE: If you choose to install a new folder to your Documents folder, you will not be able to access your company information. 

• If the Aatrix folder has been moved from Documents, it will need to be moved back.

• If you cannot find the folder, contact support at 701-746-6017 or by email at support@aatrix.com for assistance.

Related Pages:

Correcting "Error: Aatrix Updater missing."

FAQ: How do I correct the error, "Aatrix Updater missing."?

Correcting "Error: -199"

FAQ: How do I correct the error "-199" on an employee?

Correcting "Error: This Employee has been encrypted with a different Customer Number."

FAQ: How do I correct the error, "This Employee has been encrypted with a different Customer Number."?

Correcting eFile Payload Chunk Upload Error

What do I do when I get "Payload Chunk Upload Error Non OK HTTP Response" ?

Correcting "Error: Power PC Applications are not supported"

FAQ: How do I correct the error, "Power PC applications are not supported."?