In order to successfully update the software, a few types of files must be allowed to be downloaded to the machine that is attempting to update. A test for each type of file is below.

• Please note that you will NOT be able to open the file as it is packaged in the file format required by Aatrix updates. 

• If any of the files are blocked, the browser may give you some guidance as to what is blocking the file from downloading.

Try downloading each of the file types below to ensure you can update without errors:

1. UPDATER.EXE.ZIP – Test downloading the file UPDATER.EXE.ZIP
2. XML – Test downloading the file Test1.XML
3. AFM.ZIP – Test downloading the file Test2.AFM.ZIP
4. EXE.ZIP – Test downloading the file Test3.EXE.ZIP
5. XML.ZIP – Test downloading the file Test4.XML.ZIP
6. DLL.ZIP – Test downloading the file Test5.DLL.ZIP
7. DAT.ZIP – Test downloading the file Test6.DAT.ZIP

• These files are encrypted and are only used to test firewall/security settings. No need to open or keep them.

• If you are now able to download all of the above files, please retry the update process.

• If you are able to download all of the above files but still cannot successfully update, click on Technical Information for more information regarding update errors.